Wednesday, January 20, 2010

Mobtv Singapore Account Cancelled

Mobtv Sg Reader Feedback

The following is a feedback shared by reader Jacky about the Mobtv Sg online video on demand service provided by Mediacorp. If you would like to share your own review (good or bad), drop us a email to mobtvsgfeedback@gmail.com and it'll be updated here.

Why Mobtv Singapore Is Not Getting My Subscription Again (by Jacky Wong)

I was lookng forward to using the service as i'm a regular mediacorp channel 8 viewer and wanted to catch the dramas in the Mobtv Channel 8 session as well as Mobtv Singapore Idol archives. Initially i was undecided whether to subscribe to the service as it cost $15 (at that time) but there was a Mobtv promo code available and i decided to take up the offer and had a free Mobtv trial period of a few days to make up my mind.

To be honest, i really enjoyed the service during the trial period and i decided to sign up for the 1 month package. During the period of first month, i watched Mediacorp shows and series that i had missed due to work. My subscription was over soon after 30 days and i opt not to renew since i had downloaded many Mobtv shows for viewing and could not finish them yet. Then i tried to play the videos of a Mobtv series i had downloaded and realise i could not play it, there was a DRM message. For those that don't understand DRM, it is known as Digital Rights Management. Basically Mobtv was using DRM to controll whether you could view the Mobtv shows. To me, it not only means i had wasted time downloading all the videos (several Gigs in data) that i could not watch, i also had to renew my subscription just to watch them. If i had been told of this before, i would have been less surpised and upset.

I surf the forums of Mobtv and realise this was a common complain by other users of the video on demand service by Mediacorp. It seems that they don't really notify about the DRM issue and the inconviences caused by it to us until it has become a problem and we are left to stumble upon it ourselves. Netherless i decided to subscribe to another 3 months of service because of a promotion offer by Mobtv. Basically i paid $30 for the price of 3 month service since i figured i could finish up some of the older Mobtv series and Mobtv shows in the other sections. Particularlly i was interested in Mobtv Gold as there were old Channel 8 shows in there. This is when i realise two problems, firstly, shows were being taken off due to what become known as licensing issues/ Pardon me, but Mediacorp has licensing issues with Mediacorp? I thought it was ridlciious, and i read the official reply of a moderator on the forum and he said something about Mobtv being a seperate unit from Mediacorp (BS) and hence problems with licensing. I didn't really care, i saw that most people didn't either and were downright skeptical about these responses.

The bottom line was I was expecting new shows and more shows in the Mobtv Gold section. Apparently due to Mediacorp having problems getting license from itself, me and every other subscribers were not getting the content requested so frequently. Also due to the "licensing issues" some Mobtv dramas were expiring, This means again that i was watching a series halfway (15 espidoes) and could not finish the final 5 because it was taken down due to "license expired". Whatever lame stories they are trying to sell, i am not buying it anymore.

The support is terrible as well. Any legit company that cares about customer service should have live human support via phone at the MINIMUM. All i can get is some faceless moderator on a forum telling me about licensing issues and i also saw that the Mobtv moderator on purpose avoide the questions about licensing issues when people actually are skeptical and use point out the flaws in his theories. Several threads are also unaswnered and overall it gives the impression that the "support forum" is simply quite useless.

In summary, Mobtv has lost my business since i come to realise if i am not getting any extra benefit out of it, i am not gonna spend $15 every month. I would rather spend it on Cable Tv such as Starhub or Miotv. Maybe i should just invest in a video recording device and then i can rewatch the shows on my own sweet time. Maybe if i can get Mobtv free i wouldn't mind using it for fun but they don't even give Mobtv Promo code anymore so nvm. I'm sure Mobtv Singapore have enough subscribers who still believe in them and continue paying them. Not me.

Contact Us

To get updates about Mobtv Promo Code or to feedback anything related to the blog, drop us a email as follow:

email : mobtvsgfeedback@gmail.com
subject: Mobtv Promo Code List

You will be added to the list and will be updated immediately upon the availability of any Mobtv Promo Code via the email address provided.

Any feedback or reviews of Mobtv Sg that you would like to share with other readers can also be email as follows:

email : mobtvsgfeedback@gmail.com
subject: Mobtv Review For Sharing

Tuesday, January 19, 2010

About Us

Disclaimer: All of this website is for entertainment purposes only and does not act or intend to be for information purpose or advica. The posts are only personal reflection of the author and is not in any shape or form supported or representing of any organization or companies. Any use of a trademark name or image is under FAIR USE for the intent of reference and reviewing.

THIS WEBSITE IS NOT OFFICIALLY ENDORSED OR AFFILTATED TO MEDIACORP/MOBTV IN ANY WAY.

Mobtv Sg Review

Every Mediacorp viewer in Singapore knows that Mobtv Sg is the online video on demand subscription service of Mediacorp Pte Ltd. Often on Channel 8 OR Channel U, viewers can see ads for Mobtv. So the question is : Is Mobtv Singapore worth paying a extra $10-$20 monthly for?

Previously with the Mobtv Promo code, you could at least get Mobtv Free for a free trial, so if you have never subscribed to this video on demand service provided by Mediacorp, read on to find out more.

Considering that Singaporeans have no lack of choice in watching for free what is produced by Mediacorp on their TV, what does Mobtv offers as an alternative?

- Video On Demand (watch and rewatch the current Channel 8 or Channel 5 shows at your own free time even if you missed it. )
- Rewatch Classic Shows (Mobtv Gold) that you loved back in the 80's and 90's.
- Catch unair espiodes of new or current Mediacorp shows before they are broadcast on Tv (Mobtv Sneak Previews)
- Asia Channel and Mobtv Select.

However it remains to be seen if Mobtv deliver enough value for viewers to justify subscribing to them. Especially with the other entertainment sources of Starhub Cable and Singtel Miotv or even DVDs.

As of this writing, Mobtv sign up price for MediaCorp Channels Package is $10 (SG Dollars) and their occasional promo offer of $20 SGD for 3 months is not available.
However the previous Mobtv price (if memory serves correctly) was $15 Sgd per month so there has been around 30% price drop.

Why has Mediacorp dropped their subscription price? Rest assured it is not because of their charity for the subscripers in tough economic times (after all, they are a CORP, it's in the name of MediaCORP). As with any companies, they run a business and they want profits.

Let's consider the possibility that Mobtv is now seeing it's profits dropped compared to months ago. Hence the need to slash the price to attract new subscribers and retain the current subscribers.

The Good:

Video on Demand Archive

There's a nice library of dramas and variety shows currently or recently broadcast on Mediacorp Channels. For example, a quick glance at the Channel 8 section of the Mobtv website has an estimated 160 shows uploaded. That's alot of programs on just 1 channel.

This would serve the needs of viewers who want to rewatch or catch a particular show that they missed due to scheldue problem on their own timing. Let's say you want to rewatch the auditions of Singapore Idol, you could select those first few episode on Mobtv Singapore Idol archives series.

The rest of the group in the Mediacorp Package are Channel 5, Channel U and a few other local tv channels. It should be noted that Mobtv Channel 8 has the most archived shows whereas the rest have lesser such as Channel 5 which has 60 estimated archived shows. This is not surprising given that Channel 5 has minimal local productions anyway until recently.

Shows such as Mobtv Singapore Idol will probably appeal to fans of that genre.

Mobtv Gold

Nostalgic shows from decades back bring back memories of your favourite drams, actors and characters from Mediacorp. Again the biggest benefit is the pick and choose aspect as you can easily watch your favorite old drama at your own pace and not worry about missing an episode.

Catch Mobtv Sneak Previews

One of the best concept on the Mobtv SG service is allowing it's subscribers to catch unair espiodes of certain new dramas before it airs on TV. Simple and effective, enuff said, thumbs up.


Asian Channels and Mobtv Select

Nothing good to say about it because these are very poor concepts. See more below.

Free Video on Demand

It's free, and it archives USA shows from mostly Mediacorp Channel 5 for up to 4 weeks the next day after it airs on TV. Quite a good concept actually. Did i mention it's a free package ?


The Bad:

Video on Demand Archive

The shows are generally uploaded for 1 year according to a "moderator" on the Mobtv Support forum due to "license issue". What this means is if a person subscribe today to watch drama "ABC" , if he or she was really unlucky, the show may have reached the 1 year period and be gone the next day or week.

The shows are uploaded only 3 days after the inital TV broadcast according to the FAQ page of Mobtv. A minor negative point if you are frantic to catch that dramatic next espiode and you missed it on TV.


Mobtv Gold



A reference image of the Mobtv Gold section

The lack of content on this page has drew much flake from the users on the Mobtv forum. It's easy to see why. Currently there are only 10 Channel 8 dramas and 5 Channel 5 dramas (one of which is the widely crtisised and mocked series "VR Man".

So not only is the quantity lacking here, the quality of the shows selected also leave question marks. It sticks out even more as a big negative for Mobtv Gold due to the lack of shows. When you have only 15 shows, viewers rightly want all of them to be quality title.

Another clear trend is the lack of updates to this section. Some of the titles seems to have been well over a year. One example being " Seletar Robbery" which has been well over a couple of years. Surely if anybody had put their brains to it, they'll figure that people have watched that show by then and repalce it.

Checking out the Mobtv forum also bring out the lack of attention to user feedback. For example " My Buddies" is neither a popular, well known or heavily requested show yet it's has been uploaded ahead of other more highly requested shows from Mobtv subscribers (the people who pay cash monthly)




All in all, if i was a business person, i would really hope this " management" and "value" ( i used these two terms loosely) provide by Mobtv aka Mediacorp is not a proper reflection of their business operation.

Perhaps it is the perceived lack of quality and quantity here that can led to subscribers closing their Mobtv account.


Catch Mobtv Sneak Previews

Nothing bad to say about this.

Asia Channel and Mobtv Select.

Packaging the Mediacorp Telemovies as part of the Asian Channels Package feel like a cheap tactic to get Mediacorp viewers to pay for a seperate package. It is made worst by the fact that most of the shows are acted out by local Mediacorp stars and only a few has overseas actors in them.

Also content for the real Asian Channels from overseas countries such as Malaysia, Korea and China pales in comparison to what is available regularly on Cable Tv already. It just seems like an extra step for Mobtv that is unrelated to the main theme of the service.

Mobtv select at $8 plus seems a even poorer choice and it's only available via Singtel miotv so you can't access it on Mobtv Online. A quick glance at the Miotv websection for Mobtv Select will give u an idea of how laughable the concept is. I'm sure any sane person will gladly just watch everything for free on Mediacorp TV. Strictly for the obsessed or very rich and stupid.

Free Video On Demand

Only 3 shows are available at this writing and 1 is really available on next month so that make 2 shows actually. Hey, it's free though......Enuff said.


The Ugly

Finally we get to the root of the matter. Clearly it can be said that Mobtv does leave some room for improvement. One clear thing that is that Mobtv has very poor feedback system for it's subscribers. Or rather Mobtv seems happy to not hear from you. There is no phone support for Mobtv. Only email. This is unacceptable in today's environment where quality support service is expected. At one point, Mobtv was rumoured to have 100k subsribers at least. 100K X $10 = 1 million.

For any service that wants to earn 1 millions monthly from 100k of it's customers NOT TO have a phone line for communication and support is weird, it's shocking when you consider that the company is run by Mediacorp, probably the largest Media companies in Singapore period along with SPH.

For a company that is about communication and connection to people and helping the advertising partners connect with people, Mobtv sure does a pretty poor job of translating that in it's support department.

The support via forum is under staffed as it seems that there is 1 moderator (a poor chap) trying to answer the multiple questions posted in mutiple forums sections by users. Knowing the multiple- tasking culture of today's workforce, he's probably the website designer/technican as well.

That could explain the outdated content on the Mobtv website. Example, you can see USA series "Lost" as one of the main headlines Mobtv shows on the main page but clicking it will show you the following error



The Mobtv Free Video Section Error

It's also not usual to see outdated information on other sections of the website that give the impression that nobody has touch the sites in days or even weeks. The forum moderator for Mobtv seems either content to give standard answers to solutions or is simply overworked to give proper solutions to the ranges of questions on the forums. Some threads are simply ignored and left to die with no replies.

Another outdated section, if you are looking for Animetrix Package, it has been discontinued in 2008.



The one question that keep popping up seems to be when is show abc or show xyz added to Mobtv Gold? Ironically enough , this is the "Let us know what you want to watch" section of the forum. The ironic is of course, 99% of the time, the moderator is force to say "due to licensing issues, that show is never gonna be uploaed anytime soon" or "i have feedback it to the content team and we are trying to get it past the licensing issue".




At some point, you have to wonder if Mobtv is really run by Mediacorp. One could speculate again at how effective Mediacorp is at eternal running of it's own house since it has problems getting license of it's OWN SHOWS for it's OWN STREAMING Service.

Interested in this, i spoke to a friend of mine who works in the TV industry and get his views on licensing. Here's what he told me , basically when a tv program is produced, the studio usually retain all the licensing rights for broadcast and distribution. In this case, i suspect the studio would probably be.......Mediacorp? Let's say they worked with a production company to produce drama ABC....I seriously doubt Mediacorp would sign a contract that end up letting the production company have the rights to distribute and broadcasting (considering they have no TV station). So there is little chance of a small production company being paid to help Mediacorp (the big company that hired them) having the contractual rights to distribution and broadcast. So is Mobtv and Mediacorp selling us a "story"? Who knows?



Unless it was some big partner like the Media Development Authority (MDA) which Mediacorp has team with for some production. Then that could led to Mediacorp needing to clear some redtapes for the license.....except that there's another problem. The MDA or any companies that "own" the licensing rights will gladly let Mediacorp have the rights as long as Mediacorp pay a nonimal fee. Think about it, would u let this production of 5, 10, 15 years ago sit in a dark room rotting for nothing or would you let it be broadcast to audience and make a nice tidy sum from the licensing?

Only a idiot would not know that one. So what could have happen? Mobtv aka Mediacorp didn't want to pay the licensing fee! Why's that? Because it is a business and business wants to cut down costs while still getting profits. This theory is assuming Mobtv does actually need to get licensing from "outside parties" in the first place as claimed on the forums.

So the possibilities is that Mobtv simply wants to

a) cut down licensing fee costs so it denies and delay getting any new shows uploaded for Mobtv Gold and the likes.

b) cut down on labour efforts and costs for storage of too many titles and conversion to digital format for uploading.

Remember each Mobtv show has around 20 episode for a Mediacorp drama. Each episode seems to be around 500mb. Do your math and you'll see one drama = 10GB of storage. This is just for storage, and does not include the bandwidth consumed by thousands of people streaming daily.

Mobtv wants to keep a balance folks. They don't want to lose profits and they don't want to have too much expenses for labour and bandwith costs....So this could be the real reason you don't see any effort to upload any new shows on Mobtv Gold. Sure they upload new videos on for the new Mobtv shows.....bascially because they have to. If they don't , everybody will question what's the point of paying $10/$15 for nothing and end up closing their Mobtv account.

If you made it this far, you probably have an Mobtv account and here's what you should do. Email me your own feedback and experience with Mobtv and I'll publish it here to share with everybody. Do not wait, share your honest views so more people knows whether it's worth the money and what it's like to subscribe to Mobtv every month.

Email: mobtvsgfeedback@gmail.com
Subject: Mobtv Sg Review

Mobtv Shows and Mobtv Series

Q: What are the shows and series available on Mobtv Sg?

A: Mobtv shows and series are of a great variety including popular Singapore reality show such as Singapore idol and Mediacorp Channel 8 dramas such as the Little Nyonya.
There may also be exclusive bonus content such as in the case of Mobtv Singapore idol backstage videos. Mobtv series and Mobtv shows are subject to be taken down after a certain time period due to licensing.

Content include rerun of old mediacorp series in the Mobtv Gold section, previews of to be aired shows and series on Mediacorp Channel 8 and Channel 5 among others.

Mediacorp Channel

Archives of the current Mediacorp shows and series from Channel 5, Channel 8, Channel U, Channel News Asia.Okto, Suria and Vasantham. Only selected shows are available.

Mobtv Gold

This is a catalogue of oldies programs from Mediacorp channel 8 series such as The Challenge and The Vagrant and Mediacorp channel 5 series including Phua Chu Kang and Growing Up. There is only a limited number of shows available at any one time and shows are available only for a certain time frame (usually one year)

Asian Channel

This section has dramas, documentary and movies from Malaysia , Korea, China among others. Strangely it also include Mediacorp's short lived Telemovies series from the 90's.

Free vod(video on demand)

This was launched recently last year and is a free section with a few english dramas primarily from USA mainly for a very short period. This is a good place to test out your Mac or PC configurations.

To access all of these programs, simply log into your Mobtv account using your Mobtv password

Q: How do i know whether i can watch the programs?

The best way is to go through the test video and see whether it plays. Mobtv on Mac computers may pose problems since Window Media player is used for streaming.

Mobtv Singapore is available to oversea Mediacorp fans for the Mediacorp channel only. If outside of Singapore, you are not able to access the non Mediacorp content such as Asian Channel and Free VOD.

It is best to make sure your PC setup is compatible before subscribing. Ensure your Window Media Player is updated to the latest version.

Mobtv Select

Another way to access is via Mobtv Select service on Singtel Miotv and is a selection of certain Mediacorp shows for viewing on MioTv. It is not part of the online service.

Screenshot of Mobtv Shows

Privacy Policy

Privacy Policy for http://mobtvsg.blogspot.com/

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at rebeltime@gmail.com.

At http://mobtvsg.blogspot.com/, the privacy of our visitors is of extreme importance to us. This privacy policy document outlines the types of personal information is received and collected by http://mobtvsg.blogspot.com/ and how it is used.

Log Files
Like many other Web sites, http://mobtvsg.blogspot.com/ makes use of log files. The information inside the log files includes internet protocol ( IP ) addresses, type of browser, Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Cookies and Web Beacons
http://mobtvsg.blogspot.com/ does use cookies to store information about visitors preferences, record user-specific information on which pages the user access or visit, customize Web page content based on visitors browser type or other information that the visitor sends via their browser.

DoubleClick DART Cookie
.:: Google, as a third party vendor, uses cookies to serve ads on http://mobtvsg.blogspot.com/.
.:: Google's use of the DART cookie enables it to serve ads to users based on their visit to http://mobtvsg.blogspot.com/ and other sites on the Internet.
.:: Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL - http://www.google.com/privacy_ads.html

Some of our advertising partners may use cookies and web beacons on our site. Our advertising partners include ....
Google Adsense


These third-party ad servers or ad networks use technology to the advertisements and links that appear on http://mobtvsg.blogspot.com/ send directly to your browsers. They automatically receive your IP address when this occurs. Other technologies ( such as cookies, JavaScript, or Web Beacons ) may also be used by the third-party ad networks to measure the effectiveness of their advertisements and / or to personalize the advertising content that you see.

http://mobtvsg.blogspot.com/ has no access to or control over these cookies that are used by third-party advertisers.

You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. http://mobtvsg.blogspot.com/'s privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers' respective websites.

Monday, January 18, 2010

Mobtv Promo Code

The following is a guide about Mobtv Promo code which has alot of Mediacorp viewers confused. It address some details for Mediacorp fans looking for updates on the free access promo.



For reference: screenshot of promo code.


Q: What is the Mobtv Promo Code for?

A: The purpose of the release promo codes is allowing free access account to Mobtv shows and series. It allows Mediacorp viewers in Singapore and overseas to use and access Mobtv free. For example, 8 days magazine giveaway a promo code in one of it's issue that allow viewers to have free access for 3 days including Mobtv shows and series from Channel 8, Channel 5 and Channel U among others. The promo code are/were usually released periodically every few months for promotional purposes.

Mediacorp viewers who wish to access the online Subscription service using Mobtv promo code will have to be patient. Yes, there used to be give away of free access to the service as a marketing campaign to attract more subscribers. That was during the period of marketing and promotion for Mobtv Sg in the first few years.

The intention of the free promo code for Mobtv access was to give viewers a free trial of the Mediacorp Online service and thus build more subscriptions. Nowadays it is rare to see giveaway promo codes anymore. However if and when the promo code are available, you will definitely see it updated here, so check back again sometime.
You could also drop a email and request to be notify of updates of any new promo code
Contact: mobtvsgfeedback@gmail.com
Subject: Add Me To Update List

Q: Why are Mobtv Promo Code no longer available?

A: To stop any abusing of mobtv free accounts. Also the free trial for a few days is a promotional element to build up more subscribers by letting more people test the experience of having an mobtv account for free. Perhaps the company has build up enough subscribers and thus cut back on giving away promo code.

Q: How do i access Mobtv free without the Promo code?

A: There is no way really to get Mobtv free. You will need to register an account and make payment to access the service provided by Mediacorp. You will also have a Mobtv password associated with the account. The password is very important and should not be shared for security of your Mobtv account.